Health & Human Services

Disaster Distress Helpline
Mission Statement
Douglas County Department of Health and Human Services promotes the health, safety, and well-being of individuals and families.

Core Values


  • We value service.
  • We value social justice.
  • We value dignity and worth of the person.
  • We value the importance of human relationships.
  • We value integrity and competence.

Department Divisions


Health Services

  • Community Health provides information on goals, strategies, and results in the Community Health Improvement Plan (CHIP) 2010 update.
  • Environmental Health provides a variety of programs aimed at identifying, controlling, and preventing environmental health hazards in the community.
  • Influenza Information Center provides up-to-date information on influenza and how to protect yourself.
  • Public Health Nursing protects people's health and safety by preventing and controlling disease and injuries and providing public education programs.
  • Public Health Preparedness provides public health emergency information on major emergencies and/or disasters that affect the health and safety of humans.  Examples would be communicable disease outbreaks and manmade bioterrorism and environmental health exposures.  After hours "emergent issue" number is (715) 394-4432.

Human Services


  • Adult Protective Services (APS) conducts elder and adult at risk abuse and/or neglect investigations.
  • Aging and Disability Resource Center (ADRC) provides information to the general public about services, resources, and programs for adults with disabilities, children with disabilities transitioning to adulthood, and the elderly in need of assistance.
  • Alcohol and Other Drug Abuse (AODA) Services provides chemical dependency services to address and treat problems related to alcohol and other drug abuse.
  • Economic Support administers the Medical Assistance, FoodShare, and Energy Assistance programs.
  • Intake and Assessment consists of Child Protection Investigative Services, and Access Intake services involving children.
  • Mental Health Services coordinates the provision of services to provide treatment and support to individuals who have a mental illness.
  • Youth and Family Services supports children and families by identifying, preventing, and resolving conditions which may contribute to delinquency, maltreatment, truancy, and uncontrollability. 

USDA Nondiscrimination Statement



In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. 

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA

You may also obtain a form from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:

(1) Mail: Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
Alexandria, VA 22314; or

(2) Fax: (833) 256-1665 or (202) 690-7442; or

(3) Email: FNSCIVILRIGHTSCOMPLAINTS@usda.gov

This institution is an equal opportunity provider.